SSDN Travel Group FZE UAE cares about our customers’ privacy and hence, we are committed to ask only information which is relevant to make the bookings with us. We understand the importance of protecting your information and we strive our best to keep is safe and secure.
OUR PRIVACY STATEMENT
This policy explains the scope of commitment towards the provided information through any of our online and/or offline channels.
The categories of personal data we collect and store
In general, our company does not ask for any sensitive information like political beliefs, religion or health. Depending on the products and services you request, we may require to collect such information in order to provide you with the specialized services such as access requirements for a disability. The personal information which we need to collect is totally depend on the products or services you book or interested to book with SSDN Travel Group FZE UAE.
USE OF PERSONAL DATA
Your personal data will be utilized only when it is required to take the necessary steps towards providing best quality services.
While making a reservation:
We may use your available personal data to speed up the booking process. We may also use your personal information for the following additional purposes:
- Send you confirmations via SMS, WhatsApp, or another messaging service so you know how your transaction is going.
- Send any changes or updates to your reservation(s).
- Permit our customer service to contact you and, if necessary, confirm your bookings with the respective service providers.
Additionally, personal information may be used internally for research, analysis, and auditing.
COLLECTING AND USING NON-PERSONAL INFORMATION
Non-personal data are pieces of information that cannot be used to identify a specific individual. We may collect data regarding the activities of customers on our various portals. This information is used for research, analysis, making products better, keeping track of them, and monitoring them, as well as for different kinds of advertising.
DATA RETENTION
We will keep your personal information in our databases as long as it is legal and in line with our document management, retention, and destruction policy.
POLICY CHANGES
We reserve the right to change or update this policy without any prior intimation. In case of any major updates, we will make sure to inform our customers on priority basis.
OPT-OUT
Our visitors have an option to opt-out from certain items where their personal information is being used. For example, you can unsubscribe yourself from the notifications, promotional emails and mailing lists or request/ inform our team about the same.
CUSTOMER SURVEYS AND FEEDBACK
With a prior consent, SSDN Travel Group FZE UAE occasionally asks customers to fill out polls, feedback forms and surveys.
SAFE TRANSACTIONS
We make sure that all transactions go through our secure server. We also use technical safeguards like encryption, socket layers, and firewalls to protect your sensitive information, like credit card numbers.
ADDITIONAL INFORMATION
If you have any questions or concerns about this privacy notice, please contact:
<Corporate address>
<Email address>